Reference

How bb77 Handles Your Personal Information

This policy tells you exactly what data bb77 collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our mobile lobby.

Account Data PolicyPayment Data HandlingCookie ControlsYour Access RightsData Retention Period
bb77 How bb77 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency sit at the core of how we run accounts at bb77. Every section below covers a real operational step — not a general promise. Where we collect data, we state why. Where we store it, we protect it. And where you have a right to act on it, we give you a path to do so.

Account Security

Your account is protected by OTP verification on login and SSL on every page that handles personal or payment data, including JazzCash and Easypaisa deposit flows.

Cookie Use

We use session cookies to keep your mobile login active and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings.

Data Retention

Account and transaction records are kept while your account is open. After closure, we retain only what applicable financial rules require and delete the rest within the standard period.

Your Right to Access

You can request a summary of the personal data we hold at any time. Contact support through live chat or email and we will provide your record, subject to identity verification.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we have used your information, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through the in-app message centre on mobile. We aim to respond to data requests within a reasonable timeframe and will confirm receipt when your message arrives.

Live Chat Open the chat icon inside your logged-in account. Privacy requests raised here are flagged to our data team, not just general support.
Email Support Send your data request or correction query to our support address. Include your registered mobile number so we can locate your account record.
In-App Message Centre Use the message centre in the mobile browser to submit a written request. Useful if you are switching between your JazzCash account and ours at the same time.

Common Questions About Your Data at bb77

These are the questions we hear most when it comes to how your information is managed. Each answer reflects how we actually operate — no vague gestures, just the real process.

We collect your name, mobile number and the wallet identifier you use — JazzCash, Easypaisa or Raast. We also record your device session data to keep your login continuous across mobile and browser.

We do not sell your data. We may share it with payment processors handling your JazzCash or Easypaisa transactions, and with security services that help protect your account — only as needed.

We retain transaction records for the period required by applicable financial rules after account closure. Non-essential data — such as session logs — is deleted sooner, once no longer operationally needed.

Yes. Contact our support team via live chat or email, provide your registered mobile number for identity verification, and we will send you a summary of the personal data on your account.

We use session cookies to maintain your mobile login and analytics cookies to improve the lobby experience. You can manage or disable cookies through your browser settings at any time.

Payment credentials are processed over SSL-encrypted connections. We do not store your full wallet PIN or bank credentials — only the reference needed to match and confirm your transaction.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.